This page explains the offers. The personalized document provided before signature sets the conditions applicable to your installation.
Services included
One preventive visit per period of twelve months: thorough cleaning combining suitable maintenance products and steam on compatible accessible elements, verification of condensate drainage, operational control and report. Steam is used according to the compatibility of the elements and the manufacturer's recommendations. Parts, repair, fluid, access work and unscheduled operations are subject to a separate quote.
Duration and price
The contracts have an initial duration of 5 years (60 months) and include five visits, one per year. Payment is monthly or annual, as desired; This periodicity does not modify the five-year commitment. For a single-split: €12.90 including tax per month or €154.80 including tax per year, or €774 including tax in total over five years at the same rate. Any revision clause must appear in the contract.
Renewal and termination
The conditions of renewal, the notice period and the reasons for early termination are indicated in the contract submitted. Legal information on renewal is provided when it applies. A request can be sent from the page Manage a contract, by e-mail or by post. Its receipt and effective date are confirmed after examination.
Withdrawal
For a service contract concluded remotely or off-premises, the consumer generally benefits from fourteen days from the conclusion. The standard form is provided with the contract. Execution before the end of the deadline requires an express request on a durable medium. The consequences of withdrawal after commencement and possible exceptions are explained before agreement.
Warranties and Claims
A maintenance contract does not replace either the legal guarantees or the manufacturer's commercial guarantee. The conditions specific to the latter must be consulted. For any complaints: contact@climaprotech.com or 10 rue Blacas, 06000 Nice.
Consumer mediation
After a written complaint to Clima Protech remains unresolved, consumers may refer the dispute free of charge to the Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C), 49 rue de Ponthieu, 75008 Paris, France. Requests must meet the statutory admissibility requirements, including submission within one year of the written complaint.